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• What is your warranty?
  We build strong paddles and have one of the lowest breakage rates in the industry. But we know the unthinkable can happen. When it does, we honor all reasonable requests for repair or replacement. For repairs not covered under warranty and for paddles that can be fixed, we are pleased to repair for a modest fee. Aqua-Bound paddles are guaranteed against manufacturing defects for two years from date of purchase. Email or call 866-755-3405 for warranty or repair information.
• Do you sell direct to the public?
  We sell only to authorized Aqua-Bound retailers. Please Click Here to find a one near you.
• What size paddle do I need?
  You can find our best recommendations here, however, it is always best to try out a paddle before you buy it. Many times retailers will have demo paddles available for this purpose.
• I broke/lost part of my paddle. Can I order a replacement piece?
  Since we manufacture each paddle with precision, we do not offer generic replacement parts. We prefer to have you send us your remaining components to ensure that we have a perfect fit on your replacement. Please email us a photo of the paddle and/or call 866-755-3405 for an RA (return authorization)# and ship to this address:
        Aqua-Bound
        ATTN: RA# (we will give you this)
        812 Prospect Court
        Osceola, WI 54020
• The metal clip (snap button) that holds my paddle together has broken.
  Please email or call 866-755-3405 with your concern and we’ll mail you a replacement right away!
• Do you offer stickers?
  Sure thing! Simply email us and we’ll mail you one right away.
• I am having a problem with my paddle sticking together. What can I do to correct this problem?
  It sounds like your paddle is encountering some swelling in the ferrule. This issue has been true of our paddles built with the injection-molded (plastic) ferrule. This ferrule design was re-engineered in the Spring of 2009 and paddles are now built with a composite tube ferrule, which is not prone to swelling.

  We recommend that you try sanding the male component of your ferrule, with emery cloth or 100 grit sandpaper, to achieve a looser fit. If this does not work for you, you may send the paddle in for a warranty ferrule replacement. Please contact us for a Return Authorization (RA) number.

• What are the dimensions of Aqua-Bound shafts?
  All measurements are the outside diameter (OD).

  Kayak/Canoe Paddles
  Aluminum, OD:	1.18 in
  Small Diameter Fiberglass, OD:	1.12 in
  Regular Diameter Fiberglass, OD:	1.19 in
  Small Diameter Carbon, OD:	1.12 in
  Regular Diameter Carbon, OD:	1.18 in

  Whitewater
  Fiberglass, OD:	1.23 in
  Regular Carbon, OD:	1.21 in
  T-700 Twill, OD:	1.25 in

The Bottom Line: If you have an issue with your paddle, we are always glad to help. Please email us a photo and explain the issue as clearly as possible. We will quickly assess and reply with instructions for next steps. We strive to respond to our emails within a day (bear in mind that we are only here M-F though!). Thanks again for choosing Aqua-Bound paddles. Happy Paddling!

Quoted from a satisfied customer: “I got the paddle back via FedEx today. Thank you for all of your timely responses and assistance with getting it repaired so quickly. It'll be great to use it on the water once again!”